Where can I find Olé Denim product in my city/country?
Please refer to our ‘Retailer’ tab. We are constantly adding and growing our list so check back often. Also our full range of product is offered in our online store and ships worldwide.
I can’t seem to find a product on the web store. Where can I find it?
If a product is not appearing in our web store chances are it is more than likely out of stock. However, it may still be available at your local Olé Denim retailer or in the process of being restocked. Please feel free to submit an inquiry and we will be more than happy to respond to you promptly.
What is your online return policy?
For your convenience, Olé Denim online purchases may be returned for a full refund or exchange within 7 business days from the date of delivery. All goods must be returned in original, unused, unaltered and new condition with all tags attached. Please included a copy of your Olé invoice with shipment to prevent delays. Refunds will be made in the form of the original payment.
Return shipping charges are the responsibility of the customer. We recommend shipping your return with a service that provides tracking to avoid delays.
Please note that oledenim.com operates independently from our retail network. Online orders cannot be returned or exchanged through an authorized Olé Denim retail account.
Please confirm return shipment with our Customer Service team at firstname.lastname@example.org to receive shipping address for our return/exchange department.
Once your package is received, we will promptly issue a refund or exchange in accordance with this policy within two business days. In the case your goods are unavailable for exchange you will receive a credit to the original account used for purchase.
How do I clean and care for my Olé Denim?
Finding your perfect pair of denim must be followed with the right care. There is no “right” way to care for your jeans but we recommend certain denim practices. For starters, our denim is sanforized and does not require a pre-soak. Washing is a concern for raw denim wearers but we do recommend washing your jeans if they become dirty. This is important because the bacteria and miscellaneous objects like rocks can break down the fibers of the denim which may lead to tears and blow outs. If you desire higher contrasted fades you may wash the denim less often. Even the people of Olé treat their pairs differently but we can agree on washing the jeans to ensure that they last you for a long time.
When washing the jeans we skip past the ocean washes and recommend something simple. Fill a tub or container with cold water and use detergent (Ex. Woolite Dark) to hand wash your Olé Denim to remove stains and odor. Let them soak in that tub for a half hour to 45 minutes before draining the tub. When you are finished washing them, refill the tub/container with cold water. Flip your jeans inside out and let them soak for another 15 to 20 minutes. After the soaking process, let the jeans hang dry.
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